Effective Date: 1 April 2020
This Return & Refund Policy ("Policy") applies to all purchases made through Jadibootiwale, owned and operated by Sinhal Herbs ("Company", "We", "Us", or "Our").
By placing an order through Jadibootiwale, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.
Sinhal Herbs
23, Industrial Estate, Kanawati
Neemuch, Madhya Pradesh – 458441
India
Brand: Jadibootiwale
Email: Jadibootiwale@sinhalherbs.com
Phone: +91 77738 30999
Customer satisfaction is important to us. If you receive an incorrect, damaged, defective, or otherwise eligible returnable product, we will make every reasonable effort to resolve the matter in accordance with this Policy.
As many of our products are natural herbs, spices, botanicals, powders, seeds, roots, barks, leaves, flowers, fruits, and other plant-based materials, natural variations in colour, size, aroma, texture, moisture content, or appearance are normal characteristics of such products and shall not be considered defects.
A return request may be accepted only if:
The request is submitted within 7 calendar days from the date of delivery.
The product is unused and unopened.
The product is returned in its original packaging.
All labels, seals, accessories, and accompanying materials remain intact.
The product is returned in substantially the same condition in which it was delivered.
All return requests are subject to inspection and approval by Sinhal Herbs.
Unless otherwise required by applicable law, returns will not be accepted for:
Opened products.
Used or partially consumed products.
Products damaged after delivery due to customer handling, misuse, or improper storage.
Products returned without their original packaging.
Products with missing labels, seals, accessories, or documentation.
Products contaminated, altered, or mixed with other materials after delivery.
Customized, made-to-order, or specially procured products.
Bulk or wholesale orders supplied according to customer specifications, unless incorrect or defective.
Products returned after the applicable return period.
If you receive:
A damaged product;
A defective product;
An incorrect product; or
A product missing from your order,
please notify us within 48 hours of delivery by emailing Jadibootiwale@sinhalherbs.com.
Your request should include:
Order Number.
Invoice Number (if available).
Description of the issue.
Clear photographs of:
The outer package.
The shipping label.
The product received.
The damage or issue observed.
Where reasonably necessary, we may also request an unboxing video to assist in evaluating the claim.
Failure to report the issue within 48 hours may affect our ability to process your claim.
Each return request is reviewed individually.
Sinhal Herbs reserves the right to:
Approve or reject any return request after inspection.
Request additional information, photographs, or supporting evidence.
Arrange pickup through our logistics partner where feasible.
Request the customer to return the product to a designated address.
Approval of a return request does not automatically guarantee a refund.
Unless the return results from our error (such as supplying an incorrect, defective, or damaged product), the customer shall bear the cost of returning the product.
Where Sinhal Herbs arranges the return shipment for the customer's convenience, the applicable return shipping charges may be deducted from any eligible refund.
Refunds may be processed only after:
The returned product is received by Sinhal Herbs.
The returned product passes our inspection.
The return complies with the requirements of this Policy.
Refunds shall not be issued for products that fail inspection or do not satisfy the return conditions.
Where permitted by applicable law, Sinhal Herbs reserves the right to deduct from the refundable amount:
Forward shipping charges (where applicable).
Return shipping (RTO) charges.
Return courier or transporter charges.
Handling and packaging charges.
Payment gateway transaction charges, where applicable and legally permissible.
Any other actual logistics, warehousing, or administrative expenses incurred in processing the order or return.
For orders originally supplied under Free Door Delivery Shipping (All Inclusive), if the shipment is returned due to customer-related reasons, the promotional free shipping benefit may be withdrawn and the actual shipping costs incurred by Sinhal Herbs may be deducted from the refund.
Approved refunds will generally be processed through the original payment method used for the purchase.
Depending on the payment provider or banking institution, the refunded amount may take approximately 7 to 10 business days after approval to appear in the customer's account.
Refunds for Cash on Delivery (COD) orders will generally be processed via bank transfer or another mutually agreed electronic payment method after verification of the customer's bank details.
Where appropriate, Sinhal Herbs may, at its sole discretion:
Replace the product instead of issuing a refund.
Dispatch the missing item.
Supply the correct product.
Offer another mutually acceptable resolution.
Replacement requests remain subject to product availability.
Refunds relating to cancelled orders shall be governed by the following:
Orders cancelled before dispatch may be eligible for a refund, subject to deduction of applicable payment gateway charges, administrative charges, or other actual expenses where permissible.
Orders cancelled after dispatch shall be governed by this Return & Refund Policy together with the Shipping & Cancellation Policy.
Sinhal Herbs reserves the right to reject any return or refund request where there is reasonable evidence of:
Repeated misuse of the return process.
False, misleading, or fraudulent claims.
Product tampering.
Abuse of promotional offers.
Violation of our Terms & Conditions.
Any other fraudulent or dishonest activity.
We also reserve the right to suspend, restrict, or permanently terminate future purchases where such abuse is identified.
Our liability in relation to any accepted refund or replacement claim shall not exceed the purchase price actually paid by the customer for the affected product.
To the fullest extent permitted by applicable law, Sinhal Herbs shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the purchase, delivery, or use of any product.
Sinhal Herbs reserves the right to modify or update this Return & Refund Policy at any time.
Any revised version shall become effective immediately upon publication on Jadibootiwale.
For any questions regarding returns, refunds, replacements, or this Policy, please contact:
Sinhal Herbs
23, Industrial Estate, Kanawati
Neemuch, Madhya Pradesh – 458441
India
Brand: Jadibootiwale
Email: Jadibootiwale@sinhalherbs.com
Phone: +91 77738 30999