Effective Date: 1 April 2020
This Shipping & Cancellation Policy ("Policy") governs the shipping, delivery, cancellation, and related logistics of orders placed through Jadibootiwale, owned and operated by Sinhal Herbs ("Company", "We", "Us", or "Our").
By placing an order through Jadibootiwale, you acknowledge that you have read, understood, and agreed to this Policy.
Sinhal Herbs
23, Industrial Estate, Kanawati
Neemuch, Madhya Pradesh – 458441
India
Brand: Jadibootiwale
Email: Jadibootiwale@sinhalherbs.com
Phone: +91 77738 30999
Orders are processed after successful payment confirmation or verification of eligible Cash on Delivery (COD) orders.
Orders are generally processed within 1–2 business days.
Orders received on Sundays or public holidays will be processed on the next working day.
During festivals, promotional campaigns, peak seasons, or unforeseen circumstances, order processing may require additional time.
Orders are generally dispatched within 48–72 business hours after successful processing, subject to product availability.
Estimated delivery timelines are:
Metro Cities: 2–5 Business Days
Other Cities & Towns: 3–7 Business Days
Remote & Rural Locations: 5–10 Business Days
These timelines are estimates only and may vary depending on destination, courier availability, weather conditions, public holidays, government restrictions, customs clearance, or other circumstances beyond our reasonable control.
Sinhal Herbs dispatches orders through reputed logistics partners, including Shiprocket, courier companies, transport agencies, cargo operators, and other logistics providers.
The selection of the courier or transporter shall remain at the sole discretion of Sinhal Herbs unless otherwise agreed with the customer.
Under this shipping option, the product price includes packaging, handling, freight, and doorstep delivery charges unless otherwise stated.
Under this option:
No additional shipping charges are payable by the customer.
Orders will be delivered to the shipping address provided during checkout.
Available only for eligible products and serviceable locations.
Delivery timelines are subject to the availability and operating schedules of the courier partner.
This option is primarily available for:
Bulk Orders
Wholesale Orders
B2B Orders
Large Volume Shipments
Customized Logistics Requirements
Under this option:
Shipping charges are not included in the product price.
Our sales team will contact the customer to finalize the preferred mode of transportation or courier service.
Freight charges will be determined based on shipment weight, dimensions, destination, transport mode, and customer preference.
The applicable freight charges will be communicated to the customer before dispatch.
Dispatch will commence only after the customer confirms the selected shipping method and applicable freight charges.
Where shipments are booked on a "To Pay" basis, the customer shall pay the freight charges directly to the transporter or courier company in accordance with their terms and conditions.
Cash on Delivery (COD) is available only for eligible products, eligible order values, and serviceable PIN codes within India.
Sinhal Herbs reserves the right to:
Enable or disable COD for specific products or categories.
Restrict COD in selected locations.
Specify minimum or maximum order values for COD eligibility.
Decline COD for customers with repeated order refusals, failed deliveries, or suspected misuse.
COD orders may be verified through telephone, SMS, WhatsApp, or email before dispatch.
The customer is solely responsible for providing complete, accurate, and up-to-date shipping information, including the recipient's name, delivery address, PIN code, landmark (where applicable), mobile number, and email address.
The customer or consignee shall ensure that someone is available to receive the shipment during normal delivery hours and shall promptly respond to any communication from the courier company, transporter, or Sinhal Herbs.
Courier companies and transporters operate according to their own delivery policies, including delivery attempt limits and storage periods. It is the responsibility of the customer or consignee to accept delivery or collect the shipment within the prescribed time.
Sinhal Herbs shall not be responsible for failed deliveries resulting from:
Incorrect or incomplete shipping address.
Incorrect PIN code.
Incorrect or unreachable contact number.
Failure to answer calls, SMS, WhatsApp messages, or emails.
Customer or consignee being unavailable.
Refusal to accept delivery.
Failure to collect the shipment within the transporter's prescribed time.
Any other reason attributable to the customer or consignee.
If a shipment is returned to Sinhal Herbs due to customer-related reasons, the customer shall be responsible for all expenses arising from the returned shipment.
These expenses may include:
Forward shipping charges.
Return shipping (RTO) charges.
Handling charges.
Packaging charges.
Warehousing or storage charges (where applicable).
Re-dispatch charges.
Any other reasonable logistics or administrative expenses incurred.
This condition also applies where the original shipment qualified for Free Door Delivery Shipping (All Inclusive). In such cases, the free shipping benefit shall be withdrawn once the shipment is returned due to customer-related reasons.
For prepaid orders returned due to customer-related reasons, any refund (if otherwise eligible under the Return & Refund Policy) shall be processed only after deducting:
Forward shipping charges.
Return shipping (RTO) charges.
Handling and packaging charges.
Courier or transporter charges.
Warehousing charges (where applicable).
Payment gateway charges, where applicable and legally permissible.
Any other actual logistics or administrative expenses incurred.
If the total deductions equal or exceed the amount paid by the customer, no refund shall be payable.
If the customer requests re-dispatch of an RTO shipment:
The customer must first provide the corrected delivery details.
All applicable shipping, handling, and re-dispatch charges must be paid in advance.
Sinhal Herbs reserves the right to decline re-dispatch if the goods have deteriorated, expired, become unsuitable for sale, or cannot reasonably be shipped again.
Once an order is dispatched, shipment tracking details will be shared via email, SMS, or WhatsApp, where applicable.
Customers may also track their orders through their account on Jadibootiwale.
Customers may request cancellation of an order before it has been dispatched.
Once an order has been dispatched, it cannot be cancelled. Any return request after delivery shall be governed by our Return & Refund Policy.
Sinhal Herbs reserves the right to cancel any order, including but not limited to the following circumstances:
Product unavailable.
Pricing or technical errors.
Payment authorization failure.
Suspected fraudulent activity.
Incorrect customer information.
Regulatory restrictions.
Force majeure or circumstances beyond our reasonable control.
If payment has already been received for a cancelled order, the eligible refund will be processed through the original payment method.
While every effort is made to deliver orders within the estimated timelines, delays may occur due to:
Weather conditions.
Natural disasters.
Public holidays.
Transport disruptions.
Government restrictions.
Customs clearance.
Operational issues with courier partners.
Force majeure events.
Sinhal Herbs shall not be liable for delays arising from such circumstances.
Customers are requested to inspect the package before accepting delivery.
If the package appears damaged, tampered with, or opened:
Refuse delivery where possible; or
Record clear photographs and videos before opening the package.
Notify Sinhal Herbs within 48 hours of delivery by emailing Jadibootiwale@sinhalherbs.com.
Failure to report the issue within this period may affect our ability to process the claim.
Sinhal Herbs reserves the right to amend or modify this Shipping & Cancellation Policy at any time.
Any revisions shall become effective immediately upon publication on Jadibootiwale.
For any questions regarding shipping, delivery, cancellations, logistics, or transportation, please contact:
Sinhal Herbs
23, Industrial Estate, Kanawati
Neemuch, Madhya Pradesh – 458441
India
Brand: Jadibootiwale
Email: Jadibootiwale@sinhalherbs.com
Phone: +91 77738 30999